Monthly DancePass Terms & Refund Policy

1. Overview

The DancePass is a discounted monthly attendance package that provides access to scheduled classes during the DancePass period.

The DancePass is offered at a reduced rate compared to paying for individual classes and is intended for customers wishing to regularly attend classes throughout the month.

By purchasing a DancePass, customers agree to the terms outlined below and to our Terms & Conditions.

2. Cooling-Off Period

Customers who purchase a DancePass online are entitled to a 14-day cooling-off period from the date of purchase.

A full refund will only be available if:

• No classes have been attended;
• No DancePass benefits have been used;
• The DancePass has not commenced.

Refund requests must be submitted in writing to dollyshouseofcabaret@gmail.com within the 14-day cooling-off period.

3. Commencement of the DancePass

The DancePass will be deemed to have commenced immediately upon:

• Attendance at the first class;
• Participation in any session included within the DancePass;
• Use of any DancePass benefits provided by the school.

By attending a class or using any part of the DancePass, the customer expressly requests that the service begins immediately and acknowledges that the DancePass is active.

Once the DancePass has commenced, the cooling-off period is considered exhausted and no refund will be provided except where required by law.

4. Non-Refundable Fees

Once a DancePass has commenced, all fees paid are strictly non-refundable.

Refunds will not be provided for:

• Change of mind;
• Personal circumstances;
• Holidays or travel;
• Work commitments;
• Schedule changes;
• Relocation;
• Injury, illness, or medical conditions;
• Non-attendance;
• Partial use of the DancePass.

Unused classes cannot be exchanged for cash, transferred, carried forward, or credited to future months.

5. Missed Classes

Customers are responsible for attending booked classes.

No refunds, credits, transfers, or extensions will be provided for missed classes regardless of the reason for absence.

6. Future DancePass Cancellation

Customers may cancel future recurring payments at any time before their next billing date.

• Cancellation will stop future charges only.
• No refunds will be issued for the current active DancePass period.
• Customers will continue to receive access to classes until the end of the paid DancePass period.

7. School Cancellations

If the school cancels a class, we reserve the right to:

• Offer an alternative class;
• Reschedule the class;
• Provide a suitable class credit where appropriate.

Refunds will only be considered where the school is unable to provide the purchased service.

8. Chargebacks and Payment Disputes

Customers agree to contact the school directly regarding any payment concerns before commencing a chargeback or payment dispute through a payment provider.

Where attendance records, booking confirmations, accepted terms, or DancePass usage demonstrate that services have been provided, the school reserves the right to contest any payment dispute and submit supporting evidence to the payment provider.

9. Agreement to Terms

By purchasing a DancePass, customers confirm that they have read, understood, and accepted these Terms and Conditions.

For all DancePass enquiries, cancellations, or refund requests, please contact:

Dolly's House of Cabaret

dollyshouseofcabaret@gmail.com